At AnandaShop, we care about your satisfaction. If you’re not completely happy with your purchase, we’re here to help. Please read our return policy below:

1. Eligibility for Returns

• Products must be returned within 7 days of delivery.

• Items must be unused, unopened, and in the original packaging.

• A valid proof of purchase (order number or invoice) is required.

• Damaged or defective items must be reported within 24 hours of delivery.

2. Non-Returnable Items

• Items damaged due to misuse or customer mishandling

• Items without original packaging or accessories

• Clearance or discounted products marked as “Final Sale”

3. How to Request a Return

To initiate a return, contact our customer service via:

• Phone: [Your customer support number]

• Email: info.anondoshop@gmail.com

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• Or message us directly on Facebook

Please include your order ID and a clear photo or video of the product issue (if applicable).

4. Refunds

• Once your return is received and inspected, we will notify you via email or SMS.

• Approved refunds will be processed within 7 working days, to the original payment method or via bKash/Nagad.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

• We recommend using a trackable courier service for returns.